Implementation Of Ai-Powered Omnichannel Customer Support Digital Platform For Msedcl Consumers And Msedcl Employees I. Ai-Powered Omnichannel Customer Support & Digital Engagement Using Whatsapp Native Digital Payments Platform Ii. Ai Powered Interactive Chatbot For Msedcl Employees Iii. Ai-Enabled Whatsapp Conversational & Voice Solution Iv. Whatsapp Messaging Solution V. Multi-Payment Gateway (Pg) Integration Via Intelligent Ai Led Pg Router Vi. Automated Document Processing Vii. Comprehensive Financial Reconciliation Engine Viii. Customer Data Analytics & Behavioural Insights Ix. Comprehensive User Analytics And Reporting Via Dashboard And Crm Suite X. Supporting Automated Feedback Collection From Users For Service Improvement Xi. Technical, Security & Compliance Requirements Xii. Encryption And Security Xiii. Training And Documentation Xiv. Operation And Maintenance Support For 3 Years. For More Details, Kindly Refer Tender Document.